FAQs - Arlington Federal Credit Union

Have questions? You’ve come to the right place!


Branch information, including lobby and drive-up hours, can be found on Contact Us.

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Managing My Money

  • Does my checking account provide overdraft protection options?

    Yes. ACFCU can cover overdrafts in two different ways:

    1. Courtesy Pay3 – If you qualify, you are automatically opted in. You can opt out via the Courtesy Pay Widget in the Mobile App1 and Online Banking.
    2. Overdraft Transfer – Such as a link to another account.


    Courtesy Pay covers the following types of transactions:4

    1. Checks, ACH and other transactions made using a checking account
    2. Automatic bill payments
    3. Recurring transactions set up using your debit card
    4. ATM transactions
    5. Everyday debit card transactions
    6. Point of Sale (POS) transactions


    We also offer a $30 grace allowance. That means no fees for debit card transactions if your overdrawn balance is less than $30.2


    The Fine Print
    1Data rates may apply.
    2This only applies to debit card transactions. ACH transactions do not have the $30 grace before a fee is charged.
    3A $30 fee is charged for each occurrence.
    4ATM transactions, everyday debit card transactions, and Point of Sale (POS) transactions require separate opt-in.
  • How do I set up automatic deposits or withdrawal for my ACFCU account with an outside party?

    If you have electronic payments, withdrawals or deposits being made to your account from a merchant or other financial institution (like payroll deposits or utility bill payments), notify that merchant or institution of your account number and ACFCU’s ABA routing number: 256078404.

  • How do I manage automatic deposits or withdrawals from my ACFCU account?

    You can transfer between your ACFCU account and external accounts for free (subject to a fee for insufficient funds) by following these easy steps:

    1. You’ll need:

    • The routing number of the other financial institution
    • Your account type and number
    • Access to your ACFCU online and/or mobile banking


    2. Follow the instructions on our step-by-step ACH Origination Setup guide.

    • Same-day transfers before 2 p.m. (EST) on valid business days, otherwise it will appear on the next business day
    • Each transfer to or from your savings account will count toward monthly transaction limits
    • Cancel pending transfers under the Scheduled Transfers feature
  • Do you offer wire transfers?

    Yes, to wire money to your ACFCU account, simply provide the other institution with these instructions:

    Incoming Wires

    • Wire to: Arlington Community Federal Credit Union, ABA# 256078404
    • Credit to: Your name and your 13-digit account number (found on the bottom of your checks or via online banking)


    Outgoing Wires

    • Can be requested online, in person, and via fax or email
  • How do I set up electronic alerts for loan payments?
    1. Log in to Online Banking
    2. Click on your name in the top right corner
    3. From the drop-down menu click SETTINGS
    5. Under Accounts, click the SETTINGS icon to the right of Loan Payment Due Date
    6. Slide the button to ON
    8. Choose the Loan(s) and then choose the number of DAYS before and after the Due Date to receive an alert
    9. Click SAVE
    10.  Click the box to indicate which method to receive alert: EMAIL and/or MOBILE
    11. Click SAVE CHANGES


    To modify an Alert, follow the instructions above.

    To delete an Alert, follow steps 1-6 and slide the button to OFF.

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Agreements, Fees and Penalties

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My Account Details & Statements

  • How can I update and verify my contact information?

    It’s easy and quick to update and verify your info. Follow these simple instructions for Online Banking (desktop) or Mobile App (iOS or Android).

    Mobile App (iOS)
    1. Log in to the Mobile App
    2. Go to More
    3. Go to Others
    4. Go to Settings
    5. Go to Contact
    6. Add or update your phone numbers, email address and preferences
    7. Confirm your phone number by answering the security questions or entering a code from your email

    Mobile App (Android)
    1. Log in to the Mobile App
    2. Go to the hamburger menu (three lines in the top left)
    3. Go to Settings
    4. Go to Contact
    5. Add or update your phone numbers, email address and preferences
    6. Confirm your phone number by answering the security questions or entering a code from your email

    Online Banking
    1. Log in to Online Banking
    2. Go to Settings (top right)
    3. Go to Contact
    4. Add or update your phone numbers, email address and preferences
    5. Confirm your phone number by answering the security questions or entering a code from your email

  • How can I update my email or street address?
  • When will I get my statement?

    You will receive monthly statements if you have an active checking account or loan. Otherwise, you will receive quarterly statements. The statement cycle runs from the first day of the month to the last day of the month. If you’re enrolled in e-statements, you’ll receive an email when your e-statement is available. 

  • How do I access e-statements?

    You can access your e-statements by clicking on the eDocs widget in online banking.

  • How many months of e-statements will there be in my e-statement library?

    Once you enroll in e-statements, your e-statement library will store the last 24 months’ worth of e-statements.

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Mortgages and Home Equity

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Free Rewards Checking Account

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Business Credit Cards


Manage your money anytime, anywhere with our mobile app.

5 star rating
5 star rating

Why Choose Arlington

As a full-service credit union, we’re a cooperative of members like you who know that by coming together, we can all benefit in our financial journey.

Financial Empowerment

We’re here to help our members—and neighbors—meet their financial goals and live their best lives.

Rewarding Experience

We think there’s nothing more rewarding than serving our members—and believe one good turn deserves another.

Utmost Integrity

We not only meet your financial needs, we commit to being a good neighbor and serving with integrity.

Our branches and call center will be closed on Monday, May 29 for Memorial Day. Our Mobile App with Check Deposit, Online Banking, and Access 24 are available 24/7.