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Member Service


Branch Hours

Monday – Friday
9:00am - 5:00pm

Saturday (Columbia Pike only)
9:00am - 1:00pm

Drive-up Hours

Monday – Friday
9:00am - 5:00pm

9:00am - 1:00pm

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Account Info 24/7

703-841-INFO (4636)

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Use the Message Center in Online Banking so you can include all the details you’d like with no worries. We’ll respond within five business hours. Be sure to indicate how you would like us to respond (via email or phone).

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Loan Payment Address

P.O. Box 40070
Arlington, VA 22204-7070

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Fax Numbers

Real Estate Payoffs: 703-516-8177
Loan Department: 703-516-8190
General Use/Payment History Verifications: 703-516-8175

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Shared Branches

You have access to over 5,000 additional locations at which to conduct business. Visit Shared Branching or use our Mobile App to find other convenient locations.

Logo for Debit Cards & ATM Cards

Debit Cards & ATM Cards

Activation: 866-820-5821
PIN Change: 866-985-2273

Logo for Credit Cards

Credit Cards

Activation: 800-631-3197
PIN Change: 800-631-3197
Balances & General Information: 866-820-5821
FREE Purchase Alerts – Enroll Here
(Debit & Credit Cards only)

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Report a Lost or Stolen Card

Domestic: 888-918-7313
International: 727-299-2449

Logo for  Visa® Payment Address

Visa® Payment Address

P.O. Box 71050
Charlotte, NC 28272-1050

Logo for Overnight Visa®  Payment Address

Overnight Visa® Payment Address

Payment Processing Dept. PSCU
560 Carillon Parkway
St. Petersburg, FL 33716

Logo for Platinum Credit Card CU Rewards Redemption

Platinum Credit Card CU Rewards Redemption

General Assistance: 800-637-7728
Travel Assistance: 800-900-6160
Merchandise: CURewards.com


Manage your money anytime, anywhere with our mobile app.

5 star rating
5 star rating

Why Choose Arlington

As a full-service credit union, we’re a cooperative of members like you who know that by coming together, we can all benefit in our financial journey.

Financial Empowerment

We’re here to help our members—and neighbors—meet their financial goals and live their best lives.

Rewarding Experience

We think there’s nothing more rewarding than serving our members—and believe one good turn deserves another.

Utmost Integrity

We not only meet your financial needs, we commit to being a good neighbor and serving with integrity.