Member Testimonials | Credit Union Loan

Discover how our members thrive. #InTheirWords

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Stephanie Smith | APS Teacher

"ACFCU makes everything easy and more personable with their great customer service."

“I have always preferred credit unions because of the personal approach to each member. I value ACFCU’s financial education programs, in our classrooms and in the community…


…I first learned about ACFCU after becoming an employee with Arlington Public Schools. I enjoyed my experiences with ACFCU’s staff at the Drew Elementary School student branch. They were very kind and warm to our students, which helped my understanding and desire to become a member. There are significant advantages to joining a credit union including excellent, personalized service. The process to join was simple and supportive. I choose ACFCU because they are instrumental to our community.


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Susan T. Anderson | Arlington County Employee

"Not only is ACFCU a tremendous asset to the community, but they've helped my financial well-being blossom."

“I recommend ACFCU all the time because of its excellent customer service and reinvestment in the community. I remind people that a credit union is not a bank. At ACFCU I’m treated like I’m part of the organization because I’m a member – not just an account holder. I am glad I had the opportunity to join ACFCU when I began working for Arlington County…


…So many of ACFCU’s staff have been very helpful. Everyone who helped me get my account open was so nice. I thought that was a good start! Karen Rosales and Jim Wilmot are great ambassadors. I really appreciate the patience and guidance of Patricia Tadjdeh, too. I wish I could remember everyone’s names who have helped me over the years. I like that I can call if I need anything and I like that the website is very user-friendly. These are important attributes of my financial institution. Not only that, they are an asset to our community and their involvement is a great reinvestment. I’m excited to be a member of this community and my favorite credit union!

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“As a teenager, I loved how easy it was to sign up with ACFCU. It’s such an incredible feeling to not have to worry about how much money you have, and you feel in great control of your finances. Making transactions with Venmo or PayPal, or cashing in checks or even using the free ATMs at 7/11 are perfect and infinitely helpful features for minors.”

Ben Mulchandani

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“ACFCU definitely cares about its members. I was very pleased with how responsive the credit union was when it came to coronavirus. They were able to make changes to help members get the services that they needed.”

CC Jenkins

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“I absolutely love the convenience of ACFCU’s mobile app and mobile wallet, and with Bill Pay, adulting is done in a snap.”

Alex Held

It's easy to join.

Your family members are likely eligible to join, too!

If you’re connected with Arlington, Fairfax County, City of Alexandria, and/or the City of Falls church, you’re most likely eligible to bank with us. What you might not know is that people in your family can probably bank with us, too – even if they don’t live in one of those areas.

Logo for Government Issued ID & SSN or TIN

Government Issued ID & SSN or TIN

Logo for Home Address*

Home Address*

Logo for $5.00 to Open the Account

$5.00 to Open the Account

Why Choose Arlington

As a full-service credit union, we’re a cooperative of members like you who know that by coming together, we can all benefit in our financial journey.

Financial Empowerment

We’re here to help our members—and neighbors—meet their financial goals and live their best lives.

Rewarding Experience

We think there’s nothing more rewarding than serving our members—and believe one good turn deserves another.

Utmost Integrity

We not only meet your financial needs, we commit to being a good neighbor and serving with integrity.

The Fine Print

Some members received a small incentive in exchange for their testimonials.

*Acceptable documentation to verify address include valid U.S. driver’s license or state-issued identifi cation card; DMV change of address card; utility bill, not more than two months old including electric, gas, water, sewer, cable or phone bill (cellular phone bills are not accepted); annual Social Security statement for the current calendar year; original payroll check stub issued most recently by an employer; certifi ed copy of school records/transcript from the school in which the applicant is currently enrolled, issued by a school accredited by a U.S. state, jurisdiction, or territory (report cards are not accepted); original or certifi ed copy of deed, mortgage, monthly mortgage statement; or an executed residential rental lease agreement; postmarked U.S. mail with forwarding address label (must display the applicant’s full name); voter registration card; vehicle registration card; Social Security stub attached to Social Security card

Some members experienced declines with ACFCU debit cards yesterday. The issue was resolved before 8:00pm yesterday evening. Affected members should no longer be experiencing issues.