Have questions? You’ve come to the right place!

常见问题解答

Branch information, including lobby and drive-up hours, can be found on 联系我们.

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Managing My Money

  • Does my checking account provide overdraft protection options?

    Yes. ACFCU can cover overdrafts in two different ways:

    1. Courtesy Pay3 – If you qualify, you are automatically opted in. You can opt out via the Courtesy Pay Widget in the Mobile App1 and Online Banking.
    2. Overdraft Transfer – Such as a link to another account.

    Courtesy Pay covers the following types of transactions:4

    1. Checks, ACH and other transactions made using a checking account
    2. Automatic bill payments
    3. Recurring transactions set up using your debit card
    4. ATM transactions
    5. Everyday debit card transactions
    6. Point of Sale (POS) transactions

    We also offer a $30 grace allowance. That means no fees for debit card transactions if your overdrawn balance is less than $30.2

    Opt in or opt out of Courtesy Pay at any time and as often as you’d like:

    1. Log in to the Mobile App or Online Banking
    2. Click More
    3. Click Courtesy Pay

    Create peace of mind with Courtesy Pay, even if you think you’ll never overdraw your account. Whether you overestimated your account balance or swiped your debit card before you reviewed the total, we offer coverage to protect your account.

  • How do I set up automatic deposits or withdrawal for my ACFCU account with an outside party?

    If you have electronic payments, withdrawals or deposits being made to your account from a merchant or other financial institution (like payroll deposits or utility bill payments), notify that merchant or institution of your account number and ACFCU’s ABA routing number: 256078404.

  • How do I manage automatic deposits or withdrawals from my ACFCU account?

    You can transfer between your ACFCU account and external accounts for free (subject to a fee for insufficient funds) by following these easy steps:

    1.你需要:

    • 其他金融机构的路由号码
    • 您的账户类型和号码
    • 访问您的ACFCU在线和/或手机银行业务。

     

    2.按照我们的指示一步步进行 ACH发起设置指南.

    • 在有效工作日下午2点(美国东部时间)之前进行当日转账,否则将在下一个工作日出现。
    • 每次转入或转出您的储蓄账户都将计入每月交易限额。
    • 在 "预定转让 "功能下取消待定转让。
  • Do you offer wire transfers?

    Yes, to wire money to your ACFCU account, simply provide the other institution with these instructions:

    Incoming Wires

    • Wire to: Arlington Community Federal Credit Union, ABA# 256078404
    • Credit to: Your name and your 13-digit account number (found on the bottom of your checks or via online banking)

     

    Outgoing Wires

    • Can be requested online, in person, and via fax or email
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Agreements, Fees and Penalties

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My Account Details & Statements

  • How can I update and verify my contact information?

    It’s easy and quick to update and verify your info. Follow these simple instructions for Online Banking (desktop) or Mobile App (iOS or Android).

    Mobile App (iOS)
    1. Log in to the Mobile App
    2. Go to More
    3. Go to Others
    4. Go to Settings
    5. Go to Contact
    6. Add or update your phone numbers, email address and preferences
    7. Confirm your phone number by answering the security questions or entering a code from your email

    Mobile App (Android)
    1. Log in to the Mobile App
    2. Go to the hamburger menu (three lines in the top left)
    3. Go to Settings
    4. Go to Contact
    5. Add or update your phone numbers, email address and preferences
    6. Confirm your phone number by answering the security questions or entering a code from your email

    网上银行
    1. Log in to Online Banking
    2. Go to Settings (top right)
    3. Go to Contact
    4. Add or update your phone numbers, email address and preferences
    5. Confirm your phone number by answering the security questions or entering a code from your email

  • How can I update my email or street address?
  • When will I get my statement?

    You will receive monthly statements if you have an active checking account or loan. Otherwise, you will receive quarterly statements. The statement cycle runs from the first day of the month to the last day of the month. If you’re enrolled in e-statements, you’ll receive an email when your e-statement is available. 

  • How do I access e-statements?

    You can access your e-statements by clicking on the 电子文件 widget in online banking.

  • How many months of e-statements will there be in my e-statement library?

    Once you enroll in e-statements, your e-statement library will store the last 24 months’ worth of e-statements.

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Checking Account Rewards, Tools & Conveniences

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Mortgages and Home Equity

电话

通过我们的移动应用程序,随时随地管理您的资金。

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为什么选择阿灵顿

作为一个提供全方位服务的信用社,我们是一个像您一样的会员的合作组织,我们知道,通过团结一致,我们都可以在我们的财务旅程中受益。

金融赋权

我们在这里帮助我们的会员和邻居实现他们的财务目标,过上最好的生活。

奖励体验

我们认为,没有什么比服务于我们的会员更有意义的了,并且相信一次好的转折值得另一次。

诚信至上

我们不仅满足您的金融需求,还承诺做您的好邻居,诚信服务。

细则

1可能适用数据费率。

2这只适用于借记卡交易。ACH交易在收取费用之前没有$30的宽限期。

3A $30 fee is charged for each occurrence.

4ATM transactions, Everyday debit card transactions, and Point of Sale (POS) transactions require separate opt-in.

*If loan is paid off within 36 months of opening, the cash back or closing costs may be added to the pay off amount.

On Sunday, April 18th from 7am - 1pm, the Mobile App, Online Banking, Bill Pay, and Access 24 will be unavailable due to routine maintenance. Please plan your banking needs accordingly. Thank you.
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