Go Live – Important Information

Enhanced Online Banking, New Mobile App, and Bill Pay

What’s New
Enhanced Online Banking
USER ID and Password
Bill Pay
Mobile Banking
Business Accounts
Money HQ
FAQs

Enhanced Online Banking

Click here for an overview of features with screen shots and instructions of the features listed below.

  • Apple Watch option available.
  • External Transfers – set up to/from your Non-ACFCU accounts on a one-time or recurring basis.
  • Member-to-Member Transfers – easily transfer money to other members.
  • More Account Alerts – via email or text regarding your balance, deposits, or withdrawals.
  • Quicken – can easily export business activity details into Quicken for free.
  • Create Budgets – set up a budget including tracking income and expenses.
  • Savings Goals – determine your savings goals and track your progress until success.
  • Calculator & Calendar – no more hunting for tools to make paying bills and setting goals easier.
  • Wire Transfers – request domestic wire transfers.
  • Account Aggregation for Alternate Accounts and how to “hide” them from view.

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USER ID and Password

  • Your USER ID for your account was emailed to the email address on file with us in late November and on Monday, Dec. 5.
  • Your Password is the last SIX numbers of your Social Security Number or EIN for business accounts. (You can immediately change it)
  • Your USER ID and Password will be the same for Online Banking as well as the Mobile App.
  • You’ll be able to see all your personal accounts using just one login. If you’re a Bill Pay user, we suggest you use the login associated with that account as your single login. The other logins will be deleted after a period of non-use.
  • USER IDs and Passwords can be changed. Currently, USER IDs can only be changed in Online Banking.
  • Business Account owners will use the last SIX numbers of your SSN or your EIN as designated when the account was opened.

Here’s a short video assist you with your initial login. Enjoy!

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Bill Pay

The transition will be pretty seamless but there are a few actions we’ll need you to take:

  • Existing Payee Information – all your payee information transferred. You will not have to set up your payees again.
  • Recurring Payment Information – information transferred.
  • Bill Pay is assigned to the Primary Account Holder’s User ID.
  • Payment Guarantee – you will continue to have a Payment Guarantee: never pay a late fee or finance charge for a properly scheduled payment.
  • Payment Timing – will remain the same: 2 days for electronic payments; 5 days for paper payments. Money will be withdrawn from your account on the date you choose, referred to as the “Payment Date” which is typically 2 or 5 days prior to when you want payment delivered.
  • Bill Pay History – did NOT transfer; history can found using the Advanced Transaction History search tool or on your monthly statements.
  • eBills – are NO longer available. You will need to be sure you are receiving these directly from the payee.

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Mobile App

iPhone and iPad users -  Most likely you’ll update to the new Mobile App in the same manner as other App updates. If you don’t receive automatic updates, you may need to manually update the App or visit iTunes® App Store and install the new App. Search: Arlington Community Federal Credit Union

Android users – You’ll need to delete the current App FIRST and then visit Google Play to install the New Mobile App. Search: Arlington Community Federal Credit Union

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Business Accounts

Action Required: As a Business Account holder, you’ll need to take a few steps after you’ve initially logged in to Online Banking if you have “Additional Signers” on your account that have utilized our Mobile App previously. OR, if you previously only used the Mobile App, you’ll need to register your business as a new user at the Master level. You can easily set them up and manage them in Online Banking for Online Banking and Mobile App use:

  • Your USER ID for your account was emailed to the email address on file with us in late November and on Monday, Dec. 5.
  • Your Password is the last SIX numbers of your Social Security Number or EIN for business accounts. (You can immediately change it)
  • Go to the Business Administration Widget in the new Online Banking system
  • Click on Users in the tool bar
  • Click on Add a User
  • Complete the fields (name, username, email address)
  • Define the Roles (or permissions) this Authorized User should have. You can change these by clicking on the edit pencil icon or delete the user at any time.
  • The permissions only cover use of Online Banking or the Mobile App – if you want an Authorized User to be able to conduct transactions in a branch, you will need to add them in the branch or speak to one of our Service Representatives.

Authorized Signers - who are on the account can now have their own personal access to Online Banking and the Mobile App. You are now able to register them and choose their username and permissions.
Authorized Users - can have specific roles for Online Banking and the Mobile App use even if they are not members of the credit union (although you are welcome to add Authorized Users to the account by completing a new membership agreement).

We’ve added these features:

  • Business Administrator – (that’s you) can add and delete Authorized Users any time.
  • Quicken – can easily export business activity details into Quicken for free.
  • Apple Watch option available.
  • External Transfers – set up to/from your Non-ACFCU accounts on a one-time or recurring basis.
  • Member-to-Member Transfers – easily transfer money to other members.
  • More Account Alerts – via email or text regarding your balance, deposits, or withdrawals.
  • Create Budgets – set up a budget including tracking income and expenses. You control the transaction categories.
  • Savings Goals – determine your savings goals and track your progress until success.
  • Calculator & Calendar – no more hunting for tools to make paying bills and setting goals easier.
  • Wire Transfers – request domestic wire transfers in Online Banking.
  • Account Aggregation – your personal accounts will remain separate from your business account

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Money HQ

We discontinued Money HQ effective September 7. The good news is nearly all the features of Money HQ will be integrated into the enhanced Online Banking and Mobile App rolling out in early December. A quick statement about cost – since we are including most of the Money HQ features into your new Online Banking experience, you’ll be saving $59.40 a year ($4.95 monthly fee). There will not be a fee to use the following integrated features:

  • External Transfers – to/from your Non-ACFCU accounts on a one-time or recurring basis
  • Account Alerts – via email or text regarding your balance, deposits, or withdrawals
  • Personal Financial Management – setting up and tracking your budget

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