An Update on Coronavirus (COVID-19)
Stay up to date on our branch operations.
Updated August 10, 2020
Temporary Columbia Pike Branch Closure - Drive-up open; Lobby remains closed
We are glad to report that our Columbia Pike Branch drive-up will reopen today at 9am. The branch lobby will reopen in the near future; visit this webpage or watch your email, Facebook, or Twitter for updates.
Please rest assured that any exposed staff members are quarantining and the branch underwent a deep cleaning. Our operational plans and staffing protocols ensure that every measure is taken to keep staff and members as safe as possible. Our staff will continue to work in separate teams and follow safety protocols including limiting members inside the branch, maintaining social distance, wearing masks and gloves, conducting transactions behind plexiglass, and frequently cleaning and sanitizing all surfaces.
We anticipate higher than normal volume at the Columbia Pike drive-up and at the Glebe Road Branch, and therefore strongly encourage members to use our Mobile App & Online Banking to perform their transactions. Our Call Center remains open to support members, as well.
Thank you for your membership and continued compassion for our community. Please be in touch if we can support you during this difficult time. You may reach us by sending a Secure Message through Mobile or Online Banking, or by calling 703.526.0200 during business hours.
Visit our Contact Us page for the current status of our branch locations including lobbies, drive-ups, and ATMs.
A message from Karen Rosales, CEO.
Updated August 10, 2020
Our commitment to staff and member safety during the pandemic has been our highest priority. As we reopen our lobbies, we will maintain the safest environment possible, and accordingly, want our members to know that their branch experience will be a little different now.
Safest and Most Efficient Forms of Access
The safest and most efficient way to serve you continues to be through remote channels, such as our Mobile App, Online Banking, Call Center, or drive-up lanes. We can perform almost all transactions through these channels efficiently, effectively, and safely. Very few services require a branch visit and we encourage our members to utilize these channels whenever possible.
Our Columbia Pike and Glebe Road Branch lobbies are open to no more than three members at a time. Lobby hours are 9am - 5pm Monday - Friday; the lobbies are closed on Saturdays, with only drive-up service available. Our Goodwin House and Our Lady Queen of Peace branches will remain closed for now.
Please note where we will conduct the following services:
All teller transactions, including deposits, check cashing, and cash withdrawals will be routed to the drive-up and ATM lanes. These transactions will not be serviced in the branch.
Loan applications will be accepted online and through our call center at 703.526.0200 x2.
In-branch services will be limited to:
Opening new memberships or new deposit accounts
Debit card issuance
Notary and medallion services
Safe deposit box access (Columbia Pike only)
Branch Safety Protocols
To ensure the safety of our members and staff, the following protocols will be in place in our branches:
Lobby services will be limited to three visitors at a time.
When you arrive you will be met at the front door.
If we are under our lobby limit for total visitors, you will be permitted to enter. Your ID will be checked by branch staff before you enter.
If we are over our lobby limit, you will be checked in to our system, and asked to return to your car or assume a place in line outside the branch. We will text you when you can enter. In-branch waiting areas will not be available.
You will be required to wear a face mask to enter, and both you and our staff will wear face masks during your entire visit.
You must follow all social distancing measures when in our branches and stand on the social distance floor markings.
Our staff will converse with you from behind plexiglass shields.
If your visit requires extensive interaction with our staff, such as a new account opening, or discussion about more complex banking needs, you will be escorted to an office, and our staff will video chat with you from a separate office to maintain maximum safety and efficiency.
Branch offices will be cleaned between each member's visit. Branch offices will contain wipes and sanitizer, but feel free to bring your own if you want to double clean!
We know you love our coffee! So do we. But all coffee stations and restrooms will remain closed to the public for now.
When you are finished, the staff will direct you to the appropriate exit door.
We have missed seeing you in our branches but strongly encourage you to consider using our remote channels before you make a branch visit. We won't be able to accommodate high volume lobby traffic with the current limitations. Our remote channels, however, are efficient and CAN accommodate high volume!
For our members experiencing financial hardships, our staff is here to listen and help you find solutions, for both personal and business accounts. Reach out at 703.526.0200 x4.
If you are having difficulty paying your mortgage, please contact Midwest Loan Services at LossMit@Midwestloanservices.com or 800.262.6574.
It is our passion to help you achieve your financial goals through every stage of life, and it’s been our honor to serve you during this difficult time. We greatly appreciate your patience as we all adapt to our new safety protocols.
A sincere thank you for your membership,
Karen Rosales, CEO
The Fine Print:
We do business in accordance with the Federal Fair Housing Law and the Equal Credit Opportunity Act. Equal Housing Lender. NMLS# 477974. This credit union is federally insured by the National Credit Union Administration. Membership eligibility required. Message and data rates apply. Not all members will qualify.