An Update on Coronavirus (COVID-19)


Stay up to date on our branch operations.

Visit our Contact Us page for the current status of our branch locations including lobbies, drive-ups, and ATMs.


A message from Karen Rosales, CEO.

Updated April 10, 2020 

As the coronavirus continues to spread, so too does the economic impact on our members and our community. We are focused on keeping our staff safe and healthy to ensure that we can continue to provide essential services to our members throughout the duration of the pandemic.

The following changes are offered to provide support and peace of mind during this time:

Branch Locations and Adjusted Hours

As an essential service to our community, we will remain open to support our members. While we are fond of saying “We’re With You,” that takes on a slightly different meaning as we continue to respond to recommendations from the World Health Organization and the Center for Disease Control to maintain social distancing protocols:

  • All teller transactions, including notary services, will be directed to drive-up and ATM lanes.

  • Branch lobbies are open by appointment only, for safe deposit box access and real estate closings.  All other transactions being conducted through the drive-up lanes.

  • Goodwin House and Our Lady Queen of Peace branches are closed until further notice.

Columbia Pike Branch

Glebe Branch

5666 Columbia Pike, Falls Church, VA 22041

LOBBY HOURS:
Mon-Wed, Fri: 9:00am – 5:00pm
Thursday: 9:00am - 6:00pm
Saturday: 9:00am - 1:00pm

Branch lobbies are open by appointment only, for safe deposit box access and real estate closings.  All other transactions being conducted through the drive-up lanes.

DRIVE-UP HOURS:
Monday – Friday: 8:00am – 6:00pm
Saturday: 9:00am – 1:00pm

2130 North Glebe Road, Arlington, VA 22207

LOBBY HOURS:
​Mon-Wed, Fri: 9:00am – 5:00pm
Thursday: 9:00am - 6:00pm
Saturday: 9:00am - 1:00pm

Branch lobbies are open by appointment only, for safe deposit box access and real estate closings.  All other transactions being conducted through the drive-up lanes.

DRIVE-UP HOURS:
​Monday – Friday: 8:00am – 6:00pm
Saturday: 9:00am – 1:00pm

Hardship Assistance

We know many members are already experiencing financial hardships. Our staff is here to listen and help you find solutions, for both personal and business accounts.  Please contact us to discuss the ways we can offer financial support, including:

  • Mortgage Payment Deferments - please call Midwest Loan Services at 800.262.6574 if you are having difficulty paying your mortgage.

  • Equity Payment Deferments – we are developing an equity payment modification program to support our members that will be available within two weeks. If you need more immediate assistance, please contact us at EquityDeferment@ArlingtonCU.org.

  • Auto and Personal Loan Payment Deferments - if you need to skip your payment, please call us at 703.526.0200 x4

  • Short Term Emergency Loans (Fast Cash Loans) – a quick $1,000* with no credit check for existing members of at least 90 days - call 703.526.0200 x2 to apply

  • Long Term Emergency Loans (Hardship Loans) – for $1,000+, with no payments for 60 days - apply online1 and select Hardship Due to Pandemic

  • Share Certificate Fee Waiver on Early Withdrawal – call 703.526.0200 x4 for details2

  • Business Loans - if you need to defer payments for an existing loan, please contact Business@ArlingtonCU.org. If you are intersted in any of the Small Business Administration (SBA) solutions for small business, please visit our CARES ACT for Businesses information page to learn more.

Digital Banking Options

You will find that our remarkable service extends to all of our digital channels and we encourage you to use the following:

  • Mobile & Online Banking is available when you need to deposit checks, transfer funds between accounts or financial institutions, manage your credit card and make cash advances, or contact us seamlessly through Secure Messaging.

  • Online Lending is available for Consumer Loans or Mortgage Loans.

Protecting the Health and Safety of our Community

Among the measures we have taken to minimize the impact of COVID-19 are the following:

  • We have reduced the number of face-to-face interactions between our members and our staff.

  • We have ensured that our tellers have the supplies needed to clean and sanitize regularly at drive-thru locations.  This is for your protection and theirs. 

  • We have provided assistance to those in need, by donating to our most vulnerable neighbors.

Beware of Scams

As fraudsters try to take advantage of people during these difficult times, the financial industry is seeing an increase in emails, calls, and texts from illegitimate sources pretending to be your credit union or bank.

  • We will never contact you by phone, email or text and ask for your account information.

  • Beware of emails from ACFCU asking you to click on links. 

  • If you receive any communication from ACFCU that doesn’t seem quite right, please contact us to verify.  We are just a quick call away.  Better to be safe!

  • For information on Coronavirus scams or to learn how to report scams, visit the Federal Trade Commission.

Thank you for your membership and compassion for our community. We will continue to share updates via email to our members, on our website, and via social media. In the meantime, please let us know how we can support you during this challenging time.

Karen Rosales CEO Signature
Karen Rosales, CEO


The Fine Print:

*Qualifications: must be a member for at least 90 days. All accounts and loans must be current (not negative or delinquent) for the past six months. Direct deposit is not required. However, $1,000 in deposits every calendar month for the past two months is required. Only one Fast Cash loan per member and only one open at a time with two maximum per rolling 12 months. Must have six months of payments before it can be refinanced. This includes Holiday Dough. Only the primary account holder may apply for Fast Cash. 8.99% interest rate + $40 finance charge = 16.75% APR total. Payment is based on first due date in 30 days. 1. Members who apply online will receive a 0.25% APR discount on a Personal Loan. Not all applicants will qualify for the lowest rate. 2. Excludes withdrawal requests made within seven days of opening a new certificate. 

Message and data rates may apply.

Loan and membership eligibility apply.